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Terms and Conditions

Privacy Policy

Your privacy is important to us. It is Yashan.co.in  policy to respect your privacy regarding any information we may collect from you across our website, http://yashan.co.in, and other Software(ie: windows and Android software ) we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website and software will be regarded as an acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 1 September 2019.

Repair Policy:

Repair estimate of the parts is suspected, in a case during repair if we find some other problems will be treated as a new problem, we will intimate the same then processed.

Physical verification of the material is only possible when it reaches our workshop.

All Software and Data are of client responsibility, please backup all the data before submitting for repair.

All repairs of Laptop / Desktop / Printer / Monitor are warranted for 15 days from the date of Close Call.

This warranty applies only to those items which were found defective and repaired, it does not apply to products in which no defect was found and returned as is or merely recalibrated. Out of warranty products may not be capable of being returned to the exact original specifications or dimensions.

In case of repeat issue/problem, we can only be able to give service on an address provided at the time of call logged.

In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from the use of parts or loss of use of, data or profits arising out of, or in connection with.

All on-site services and response times are subject to the following conditions:

Performed during Standard Business Hours.
Availability of the services in your area, and the availability of technicians in your area.
Availability of parts.
Replacement Policy:
No advance replacement will be issued unless the faulty is returned.
Computer Parts are likely to come from a different manufacturer and/or store, For any hardware defects you will have to deal with the appropriate manufacturer company
If you want, on behalf of you we will provide the replacement service(pick n drop) on a chargeable basis as per manufacturer terms.

Payment Terms:

Diagnosis fees at the time of Pick-up, remaining at the time of delivery or completion of work. No credit is available.

Diagnosis Fee:

This fee applies to all out-of-warranty service requests with no exception. It is payable even if we determine that the laptop is not faulty; that the fault is not repairable; or you decide not to proceed with the repair. However, it may be waived at our discretion if you instruct us to proceed with the quoted repair or if the laptop is salvaged to Yashan.co.in.

Payment:

Full payment is strictly due to a collection of your laptop. Your laptop will not be returned to you until full payment is received. You can make payment by cash or bank cheque. Personal cheques and company cheques are not accepted without prior arrangement. We retain a security interest in your laptop until full payment is made and we retain the right to sell your laptop at a private or public sale to pay for any outstanding invoice if payment is not received within 30 days of its due date.

Cheque Return Charges: for any financial reason – INR 350 for one cheque.

Customer’s Responsibilities

Software/Data Backup. It is the Customer’s responsibility to complete a backup of all existing data, software, and programs on Supported Products before performing any Services. WE WILL NOT BE RESPONSIBLE FOR LOSS OF OR RECOVERY OF DATA, PROGRAMS, OR LOSS OF USE OF SYSTEM(S) OR NETWORK. You understand and agree that under no circumstances will Yashan.co.in be responsible for any loss of software, programs, or data, even if our technicians have attempted to assist you with your backup, recovery, or similar services. Any such assistance is beyond the scope of any Yashan.co.in warranty and this Service Agreement. The assistance is provided in our sole discretion and without any guarantee or warranty of any kind. Neither do we provide any guarantee or warranty of any kind concerning any third-party product that our technician may use in assisting you.

Technical description of the defect: To properly repair a product, Yashan.co.in must receive information specifying the reason the product is being returned. Specific test data, written observation on the failure and specific corrective action you require, is needed.